Refund policy

Return and Refund Policy

We want you to be happy with your order. If something isn't right, we're here to help.

Return window

You may request a return within 30 days of the date your order was delivered.

Condition of items

To be eligible for a return, items must be unworn, unwashed, free of odors and pet hair, and in their original condition with all tags attached. For hygiene reasons, swimwear, bodysuits, lingerie and underwear are final sale and cannot be returned.

How to start a return

Contact us through our contact page with your order number and the reason for your return. We will reply within 2 business days with return instructions and the return address. Please do not ship anything back before you receive those instructions, as returns sent without prior approval cannot be accepted.

Return shipping costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable. We recommend using a trackable service, as we cannot issue a refund for a return we do not receive.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the funds to appear on your statement.

Damaged, defective or incorrect items

Please contact us within 7 days of delivery and include photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the size or color you want.

Order cancellations

If your order has not yet entered fulfillment, we can cancel it for a full refund. Contact us as soon as possible and we will do our best to catch it before it ships.